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Delivery & Returns

DELIVERY

Which service do you use for deliveries?

Great Clothes sends out all UK parcels with Royal Mail and offer both a next day service and a standard service (3-5 days). You can select which service you would like to use when paying for your goods.

Next day service - all orders need to be placed before 1pm Monday-Friday for this delivery service.

We do not process / deliver on bank holidays, so please allow an extra day around these times.

How much does delivery cost?

Next day delivery costs £4.98
Standard delivery costs £3.84
Europe - Zone 1 £13*
(France, Spain, Portugal, Belgium, Holland, Germany, Switzerland)
Rest of Europe £19*

* Please note, the prices for European delivery are a guide and are dependent on weight. In some cases extra costs may be charged. Should this be necessary we will contact customers prior to obtain the payment.

For European and International Countries not listed above, please contact our customer service department on info@greatclothes.co.uk

My parcel hasn't been delivered.

On very rare occasions, parcels are lost in the post, if you have received your order dispatch confirmation but your parcel fails to arrive, get in touch with us by either phone or e-mail and we will investigate the matter with Royal Mail.

 

RETURNS

What is Great Clothes returns policy?

Great Clothes want you to be happy so our returns policy is simple.

If you are unhappy with any part of your order for whatever reason, simply fill in the returns form sent with your parcel and send the item back to us (in original, unworn condition) in the post to 82 York Road, Leeds, West Yorkshire, LS9 9AA within 14 days of your order being dispatched by Great Clothes for a refund or an exchange.

We cannot accept or apply this returns policy to garments which have been worn, returned with marks on them or to underwear for hygiene reasons.

It's that simple, no arguments, no fuss, just an exchange for a different size or a refund to your payment card.

I have received an incorrect/faulty/damaged item.

If you receive an item which is faulty, damaged or different to the item which you ordered, please send an email to info@greatclothes.co.uk quoting your name and order number and the reason for the return and we will send you a prepaid label in the post.

I have returned an item, when will I get my refund?

Once your item has been received by Great Clothes, it will be processed the same day. If the returned items are in a satisfactory condition (not worn/marked etc) we will also process your refund within 24 hours.

Refunds are made to the original card used for payment, please also note that while Great Clothes refund immediately, it can (but rarely does) take up to 10 working days for a refund to show in your bank account.

How do I return an item?

If you would like to return something to Great Clothes, fill in the details of the item on the returns sheet included with your order and pop this, with your item back in the bag.

To make things easier for you, we include a sticky label with our returns address on it and there is even a spare seal on the bag we send your goods in so you can reseal it should you want to send something back.

GreatClothes advise that when returning an item for whatever reason use a signed for delivery service that insures you for the value of the goods. Popular services are Royal Mail’s Recorded and Special Delivery Services (ask your post office about these) but feel free to use alternative companies you may have access to. Please ensure to keep hold of your proof of postage, as this will be required, should you need to process a claim.t.

How much does it cost to return an item?

The cost of returning an item varies by courier and the level of service offered, currently Great Clothes do not cover the cost of returning an item for exchange or refund, unless the item you received has a manufacturers fault or we have sent you an item different to what you ordered.
 
Can I return an order to my local store?

As we are now an online only retailer so all returns must be done via the post.

Lost your returns form?

Don't worry, it's not a problem, just click here to download a replacement